Question 1

What is Skrrol AI?

Accepted Answer

Skrrol AI is a creative SaaS that helps you generate and edit content using AI — including images, videos, voiceovers, and music — using different model providers depending on the generator you choose.

Question 2

Do I need an account?

Accepted Answer

You can explore parts of Skrrol AI without an account, but saving history, accessing paid features, and higher usage limits require sign-in.

Question 3

Why can't I see my history?

Accepted Answer

History visibility depends on your plan and sign-in status. Signed-out / Free users: history may be limited or non-persistent. Paid users: we keep a limited recent history so you can access your latest outputs. Retention limits: images keep 10, videos keep 5. If you generate beyond these limits, older items are automatically removed.

Question 4

Do you store the files I upload (images/videos)?

Accepted Answer

Uploads are used to fulfill the requested feature (e.g., image-to-image editing or image-to-video). We do not sell uploaded content. We do not claim ownership of uploaded content.

Question 5

Do you use my content to train AI models?

Accepted Answer

Skrrol AI does not train or fine-tune models on your content. AI providers may process requests to deliver the service, under their own policies and contractual terms.

Question 6

Are there usage or safety restrictions?

Accepted Answer

Yes. Skrrol AI enforces safety rules and provider restrictions. You may not generate or upload content involving illegal activity, hate, harassment, violent extremism, sexual content involving minors, non-consensual sexual content, or malware.

Question 7

Why was my request blocked or my output refused?

Accepted Answer

Some prompts or uploads may be restricted by safety rules or provider policies. You can rephrase the prompt with safer wording, remove restricted elements, or try a different concept or style.

Question 8

What are credits and how do they work?

Accepted Answer

Skrrol AI uses internal usage credits to meter consumption. Credits are deducted automatically based on the generator and selected settings. Plan credits refresh each billing cycle. Top-ups add extra credits. Unused credits are non-refundable.

Question 9

Can I upgrade mid-month?

Accepted Answer

Yes. You can upgrade at any time. Upgrades take effect immediately and the full price of the new plan is charged right away. Any remaining top-up credits carry over to the new plan. Any remaining plan credits from your current subscription cycle do not carry over.

Question 10

Can I cancel my subscription at any time?

Accepted Answer

Yes. If you cancel, your plan stays active through the end of your current billing period. You keep access to paid features during that time. You can resume your subscription at any time.

Question 11

Do you offer refunds?

Accepted Answer

No. All purchases are final and non-refundable, including subscription fees, renewals, add-ons, and unused credits.

Question 12

What happens if my payment fails?

Accepted Answer

If a payment fails, you may be notified by email. Several automatic retries may occur. If the payment cannot be collected, access may be restricted. If unresolved, your plan may revert to Free at the end of the billing cycle.

Question 13

Are there hidden fees?

Accepted Answer

No. Pricing is shown before purchase. If taxes / VAT apply, they may be displayed at checkout depending on your location and billing details.

Question 14

How can I delete my account or request data deletion?

Accepted Answer

You can request account deletion by contacting info@skrrol.ai. If deletion is requested, we handle it in accordance with applicable legal obligations.

Question 15

Can I use Skrrol AI for commercial projects?

Accepted Answer

Yes — commercial use is allowed in principle, unless restricted by your plan limits, content policies, provider guidelines, or third-party rights. You are responsible for ensuring you have the rights to use inputs and commercially exploit outputs.

Question 16

Is Skrrol AI always available?

Accepted Answer

We aim for high availability, but like any SaaS, maintenance, downtime, provider outages, or capacity limits can occur. Features and models may change over time.

Question 17

Which AI providers do you use?

Accepted Answer

Skrrol AI integrates several leading AI providers. For images: OpenAI GPT Image and Google Nano Banana models. For videos: OpenAI Sora and Google Veo. For voice: OpenAI TTS and ElevenLabs. For music: Google Lyria and ElevenLabs. Provider and model availability may vary by plan and change over time.

Question 18

How does AI voice generation work?

Accepted Answer

Skrrol AI offers text-to-speech voice generation powered by multiple AI providers. Enter your text, choose a voice style, and generate natural-sounding voiceovers. Voice generation is available on paid plans and uses VL credits based on text length.

Question 19

How does AI music generation work?

Accepted Answer

Skrrol AI offers text-to-music generation. Describe the style, mood, and instruments you want, then generate original music and soundtracks. Choose durations from 15 seconds to 5 minutes. Music generation is available on paid plans and uses VL credits based on the chosen duration.

Question 20

How do I report an issue or request a new feature?

Accepted Answer

Email info@skrrol.ai with what you tried, what you expected, what happened instead, and screenshots if possible.

Frequently asked questions

What is Skrrol AI?+

Do I need an account?+

Why can't I see my history?+

Do you store the files I upload (images/videos)?+

Do you use my content to train AI models?+

Are there usage or safety restrictions?+

Why was my request blocked or my output refused?+

What are credits and how do they work?+

Can I upgrade mid-month?+

Can I cancel my subscription at any time?+

Do you offer refunds?+

What happens if my payment fails?+

Are there hidden fees?+

How can I delete my account or request data deletion?+

Can I use Skrrol AI for commercial projects?+

Is Skrrol AI always available?+

Which AI providers do you use?+

How does AI voice generation work?+

How does AI music generation work?+

How do I report an issue or request a new feature?+